PremoWeb uses information collected from registered customers and visitors to our website to improve the services we offer to you and to improve your online experience. We take your privacy very seriously. This privacy policy sets out details of the personal information we collect about you and the ways in which we may use that information.

When do we collect personal information?

We collect personal information from you when you register to become a PremoWeb customer. You may also be asked whether you would like to participate in surveys to help us improve our service. Whether you participate in these surveys or not will be up to you.

What may your personal information be used for?

If you are a PremoWeb customer, we may use the personal information to:

(a) collect payment from you;

(b) verify that you are a PremoWeb customer if you call the helpdesk (for reasons of security, you will be asked for some of the details you provided during the registration process);

(c) tell you about any service related changes affecting your use of our website and any new features and functionality (e.g. the introduction of a new e-mail service or chat service)

Use of Cookies
A "cookie" is a piece of information, like a tag, which some websites create on your PC. Our cookies allocate each user of this website with a random number.

This procedure does not entail the collection of any personal information. Our cookies will not be used to analyze your visits to other websites or track any internet searches you may undertake whilst on our website.

We use two types of cookies on our website. Both are used to provide you with the best possible online experience. The first cookie is allocated to your PC and allows us to identify which type of PremoWeb internet access product you are using. We can then provide you with the appropriate details of your chosen product such as the relevant helpdesk details. This cookie also makes movement around the website faster. These cookies can be manually deleted from your PC after each session.

We only use the second type of cookie if you select "Remember Me" when you log-on to our website. This cookie allows us to:

• limit the frequency with which you will see particular advertisements or announcements on the website;
• identify your defaults if you have set up a customized homepage;
• keep track of how many times you do specific things while using our website, without identifying you personally;
• track where you have come from if you were referred to our website; 7 provide you with self-help information;
• and identify you when you log-on to the website.

Agents of PremoWeb, which assist in the serving and targeting of advertisements, promotions and other marketing messages, may also use cookies to collect non-personal data.